Reference

Terms That Cover Your Account on live3d

These terms set out how your live3d account works — what you agree to when you register, how wallet transactions via DANA, OVO, and GoPay are handled, and what applies when you access our lobby from Indonesia where local law permits.

Applies to all account holdersCovers DANA, OVO, GoPay wallet useJurisdiction-dependent accessSubject to change with noticeContact support for any query

Explore the Lobby Read FAQ

HOW WE OPERATE

How live3d Applies These Terms Day to Day

These terms are not just a document — they shape how we run your account, process your DANA or GoPay deposits, and handle disputes. Here is how each area works in practice, so you know what to expect from us and what we expect from you.

Wallet Verification Every DANA, OVO, or GoPay wallet linked to your account must match your registered name exactly. Mismatched wallets are held for manual review before any withdrawal is processed.

Account Security Your login credentials are your responsibility. We use OTP verification on each new device session. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention Transaction records, including wallet deposits via GoPay or DANA, are retained as required by our operating policy. You can request a summary of your transaction history through the support team.

Requesting Changes To update your registered wallet, email address, or account details, submit a request through live chat or email with identity verification. Changes take effect after our review team confirms the match.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or you want to flag a wallet mismatch or dispute a transaction outcome, our support team handles terms-related queries directly. You can reach us through live chat inside your account, via email, or through the in-app help button on mobile. We aim to respond to terms queries with a written explanation, not just a generic reply.

Team online

Live Chat

Open the chat widget inside your account lobby. Available for terms queries, wallet verification questions, and account-access issues.

Email Support

Send a detailed message to our support address. Include your registered account name and the specific clause or transaction you are querying.

In-App Help

Tap the help icon in the mobile lobby to raise a terms or account query without leaving your session. Works on both browser and app.

What These Terms Actually Cover

live3d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on live3d, you confirm you have read and accepted these terms in full. They govern account creation, wallet deposits and withdrawals using DANA, OVO, or GoPay, access to our game lobby, and any promotional activity visible on your account dashboard. Access to

1
live3d is subject to local law and is available only in eligible regions — if you are unsure whether your location qualifies, check with local legal guidance before proceeding. We reserve the right to suspend or close an account if activity breaches these terms, including use
2
of a wallet that does not match the registered account name. Transactions processed through GoPay or OVO must originate from the account holder's own verified wallet; third-party transfers are not permitted and will be flagged for review. We may update these terms at any time —
3
when we do, we post a notice and the revised version takes effect immediately for new sessions. Continuing to use the lobby after a change is posted means you accept the updated terms. If you disagree with any revision, the correct step is to stop using
4
the account and contact our support team to arrange closure. These terms are written in English; in any dispute, the English version is the version we refer to.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Real questions from people checking their account terms before they go further. If yours is not here, the support team can give you a written answer through live chat or email.

Access depends on local law and is available only where eligible. Check whether your region qualifies before opening an account — these terms apply to all active accounts regardless of city.

No. Wallet transfers must originate from your own verified account. Third-party wallets — including those belonging to family members — are flagged and held for review under these terms.

We post a notice when terms are updated. Continuing to use the lobby after the notice means you accept the revised version. You can request account closure if you do not agree with a change.

Contact support via live chat or email with your registered account name. We will provide a summary of your DANA, OVO, or GoPay transactions as recorded in our system.

Accounts may be suspended for mismatched wallet names, suspected unauthorised access, or activity that breaches these terms. We will notify you and explain the reason via your registered contact.

The English-language version is the reference version in any dispute. If you received a translated summary elsewhere, the English text on this page takes precedence.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoFutsal League Bet

Terms That Cover Your Account on live3d

How live3d Applies These Terms Day to Day

Reach Us About These Terms

Live Chat

Email Support

In-App Help

Common Questions About These Terms

01 Do these terms apply to me if I am in Yogyakarta or Batam?

02 Can I use a family member's DANA or OVO account for deposits?

03 What happens if live3d changes these terms while my account is active?

04 How do I request a copy of my transaction history under these terms?

05 What grounds can live3d use to suspend my account?

06 If there is a dispute about a clause, which version of these terms applies?

Terms & Conditions

Related pages

Related pages