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How live3d Handles Your Personal Information

When you open an account with live3d and connect your DANA, OVO, or GoPay wallet, we collect certain personal data to run your account and process transactions.

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live3d How live3d Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We've built our data practices around the account flow Indonesia players actually use — quick wallet top-ups via GoPay, OVO transfers, and DANA deposits all involve financial identifiers that we treat with the same care as your login credentials. Here is how each key area works in practice.

SSL Encryption

Every data transfer between your device and our servers — including wallet verification steps for DANA, OVO, and GoPay — runs over SSL encryption to block interception.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure page load speed. You can adjust non-essential cookie preferences from the consent banner or your browser settings.

Data Retention

We keep your account and transaction data only as long as needed for operational and compliance reasons. Once those obligations end, data is deleted or anonymised on a scheduled cycle.

Access Requests

You can ask us what personal data we hold about you at any time. Submit a written request via email or live chat and we will confirm the data we hold and your options for updating or removing it.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Support Send a written data request or privacy query to our support email. We aim to acknowledge your message and confirm next steps before we close your ticket.
Live Chat Open the live chat window inside your account dashboard to speak with our support team about account data, wallet details, or cookie settings in real time.
Account Settings Some data preferences — like marketing communication opt-outs and cookie consent — can be managed directly inside your account settings without contacting support.

Common Questions About Your Privacy on live3d

The questions below cover the data and privacy scenarios that come up most often — from wallet data to cookies to how you close an account and what happens to your information after that.

We collect your name, contact details, date of birth, and the wallet identifiers you use — such as your DANA or GoPay phone number — to verify your identity and process transactions.

We do not sell your data. We may share it with payment processors like DANA, OVO, and GoPay strictly to complete transactions, and with technical providers who run our platform infrastructure under confidentiality agreements.

Send a written request through our live chat or support email. We will confirm what we hold and provide a summary. Processing time depends on the complexity of your request.

Yes. You can request deletion of your account data. We will remove what we are not legally or operationally required to retain. Some transaction records may be kept for compliance purposes after deletion.

We use essential cookies to keep your session active and optional analytics cookies to improve page performance. You can decline non-essential cookies from the consent banner or adjust settings in your browser.

When you close your account, we stop using your data for marketing and active-account purposes. Transaction and identity records are retained only as long as required, then deleted or anonymised on our scheduled cycle.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.