Reference

Everything You Need to Know About live3d

Got a question about your account, a deposit via DANA, or how withdrawals work? We've pulled together the answers our players ask most — clear, direct, and built for how you actually use the platform on mobile.

Account HelpDANA · OVO · GoPayMobile AccessWithdrawal Steps
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live3d Everything You Need to Know About live3d

Stats

3
Local e-wallets supported: DANA, OVO, GoPay
SSL
Encrypted account and payment connections
Web + Mobile
Access via browser on any device
EN
English-language support for Indonesia
live3d What This FAQ Covers

What This FAQ Covers

This page covers the questions we hear most from people using live3d in Indonesia — from setting up an account to moving funds through GoPay or OVO, and everything in between. Each answer reflects how the platform actually works today. If you're on mobile, the same steps apply whether you're in Yogyakarta or anywhere else in Indonesia. We've kept the answers short

and practical. Where a process has a few steps, we've laid them out in order so you're not guessing. For anything not covered here, our support team is reachable directly — details are in the support section below. Availability depends on local law and eligible regions.

  • DANA
  • OVO
  • GoPay
  • Account Wallet
  • Mobile Access
REACH OUR TEAM

How to Get Help at live3d

Can't find your answer here? Our support team handles account questions, payment issues, and access problems. Reach us through any of the channels below and we'll get back to you as quickly as we can.

Team online

Live Chat

Start a chat session directly from the site. Available for account queries, deposit issues, and wallet verification — no need to leave the page.

Email Support

Send your question to our support address for anything that needs a detailed response. Include your account ID to speed things up.

Help Centre

Browse common account and payment topics in our help section. Covers OVO transfers, GoPay cashouts, and login steps in one place.

WHY WE HANDLE IT THIS WAY

How live3d Keeps Your Account Safe

Every answer in this FAQ reflects how we actually run the platform — not a generic template. Here's what sits behind the processes we describe.

Encrypted Connections All account activity and payment data moves over SSL-encrypted connections. Your DANA or OVO transaction details are never exposed in transit.
Wallet Verification We verify your e-wallet details before processing a withdrawal. This step protects your account and makes sure funds reach the right destination.
Local Payment Rails DANA, OVO, and GoPay are connected directly — not routed through a third-party converter. That keeps the process clean and traceable from your end.
Account Access Control Login uses OTP verification tied to your registered number. If you switch devices, the same OTP flow applies so your account stays under your control.

Frequently Asked Questions

These are the questions we get most often. If yours isn't here, reach out via live chat or email and we'll sort it out directly.

Go to the deposit section in your account, select your wallet — DANA, OVO, or GoPay — then enter the amount and confirm with your wallet PIN. The balance updates once the transfer clears.

Withdrawal times vary depending on your wallet provider and the verification step on our end. We confirm your wallet details before releasing funds to make sure they reach the right account.

Check your wallet transaction history first to confirm the transfer went through. If it did and your balance hasn't updated, contact our live chat team with the transaction reference number.

Yes. Your account works across mobile browser and desktop without any extra setup. Log in with the same credentials and your balance, history, and settings carry over automatically.

When you log in from a new device, we send a one-time code to your registered number. Enter it to verify access. This applies every time you use an unrecognised device, keeping your account secure.

Access depends on local law and eligible regions. We recommend checking whether online gaming is permitted where you are before creating an account or making any deposits.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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