Reference

What You Need to Know Before You Start

These legal terms govern how live3d operates your account, handles your data, and processes wallet activity through DANA, OVO, and GoPay where local law and eligible regions permit. Read through so you know exactly where you stand.

Account eligibility by regionWallet data: DANA, OVO, GoPayData retention policyJurisdiction-dependent accessContact rights for policy changes

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DATA AND SECURITY

How We Handle Your Account and Data

We apply layered security across account login, wallet linking, and data storage. Every connection to live3d uses SSL encryption. Wallet accounts — whether DANA, OVO, or GoPay — go through a matching step at registration to confirm they belong to the account holder. Data is retained only as long as your account is active or as required by applicable law, after which it is deleted on a scheduled cycle.

Cookie Policy

We use session cookies to keep your account active and preference cookies to remember your last lobby state. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If your number changes, update it through account settings before your next session to avoid access delays.

Data Retention

We keep transaction records — including DANA, OVO, and GoPay deposit and withdrawal logs — for the period required by applicable law. After that window closes, records are purged from active systems.

Policy Change Requests

You can request a copy of your stored data or ask for corrections at any time by contacting support. We aim to respond to formal data requests within a reasonable working period.

POLICY CONTACT

Reach Us About Any Legal or Policy Matter

If you have questions about how these terms apply to your account, or if you want to request a copy of your stored data, our support team is available through the channels below. We handle all policy-related queries separately from general account support to make sure they reach the right person quickly.

Live Chat Start a live chat session directly from your account dashboard. Policy and data queries are flagged and routed to our compliance team, not the general queue.

Email Support Send your legal or data request to our support email. Include your registered account ID and wallet type — DANA, OVO, or GoPay — so we can locate your record.

Account Help Centre Our Help Centre contains the current version of all policy documents. Check there first if you need the exact wording of a specific clause before contacting us.

Our Legal Posture and Your Account Rights

live3d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to live3d is conditional on your location and whether local law in your region permits participation in online gaming services. We do not extend access to jurisdictions where such activity is restricted. When you create an account, you confirm that you are in an eligible

1
region and that the information you provide — including your linked wallet details for DANA, OVO, or GoPay — is accurate and belongs to you. We use wallet identification data solely to verify that deposits and withdrawals route to the correct account holder. Mismatched wallet ownership
2
will result in a hold on transactions until identity is confirmed. Your account data is stored on secured infrastructure; we do not sell personal data to third parties. Any content you interact with through live3d is subject to these terms, and continued use of the platform
3
constitutes acceptance. We reserve the right to update these terms when legal or operational conditions require it — you will be notified via your registered account before changes take effect. If you access live3d from Yogyakarta or any other region in Indonesia, availability is always subject
4
to what local law permits at the time of access.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About These Terms and Your Rights

Below are the questions we get most often about legal terms, data rights, and account policy. If yours isn't covered here, reach out through live chat or email with your account ID ready.

Access depends on local law in your region. You must be in an eligible area where online gaming services are permitted. We determine eligibility at the point of account creation and at each login.

Your linked wallet details are used only to verify that deposits and withdrawals match the account holder. We do not share wallet identifiers with third parties or use them for marketing purposes.

Yes. Contact us via live chat or email with your account ID and we will prepare a summary of the personal data we hold. Requests are handled by our compliance team, not general support.

We notify you through your registered account before any material change takes effect. Continued use of the platform after the notified date means you accept the updated terms.

Records — including wallet transaction logs for DANA, OVO, and GoPay — are kept for the period local law requires. Once that period ends, they are removed from active storage on a scheduled cycle.

Send a correction request to our support email with your account ID and the specific detail you want changed. We review and respond to data correction requests within a reasonable working period.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoLive3D Banking InfoLive3D Glossary

What You Need to Know Before You Start

How We Handle Your Account and Data

Cookie Policy

Account Security

Data Retention

Policy Change Requests

Reach Us About Any Legal or Policy Matter

Questions About These Terms and Your Rights

01 Who can access live3d under these legal terms?

02 How is my DANA, OVO, or GoPay data used?

03 Can I request a copy of the data live3d holds about me?

04 What happens when these legal terms are updated?

05 How long does live3d keep my account and transaction records?

06 What do I do if I think my account data is incorrect?

Legal

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